Let's Talk About Your Infrastructure
Whether you're exploring CloudGods, need help getting started, or have questions about Enterprise—we're here to help.
How Can We Help?
Choose the best way to reach us based on your needs
Talk to Sales
Interested in Premium or Enterprise? Schedule a personalized demo with our sales team.
- See the platform in action
- Discuss your specific needs
- Get pricing and ROI analysis
- No commitment required
Or email: [email protected]
Get Technical Support
Already a customer? Our support team is ready to help with technical issues and questions.
- Email support (24hr response)
- Phone support (Enterprise only)
- Help center and docs
- Community forum
Or email: [email protected]
General Inquiries
Have questions about CloudGods? Product feedback? Partnership opportunities? We'd love to hear from you.
- Product questions
- Billing inquiries
- Partnership opportunities
- Feedback and suggestions
Or email: [email protected]
Enterprise Solutions
Looking for enterprise features, custom deployments, or discussing large-scale needs? Let's connect.
- Custom pricing and contracts
- Dedicated account manager
- Professional services
- Compliance and security review
Or email: [email protected]
Get in Touch
Ready to talk? Choose the best way to reach us above, or email us directly.
Email Us Directly
Send us an email and we'll get back to you within 2-4 hours during business hours.
[email protected]Other Ways to Reach Us
Email Options
General Inquiries
[email protected]Sales & Demos
[email protected]Enterprise Solutions
[email protected]Technical Support
[email protected]Billing Questions
[email protected]Partnerships
[email protected]Press & Media
[email protected]Careers
[email protected]Phone & Office
Enterprise Support
+1 (555) 123-4567
Available: 24/7 for Enterprise customers
Office
CloudGods Inc.
We're primarily remote, but visits welcome by appointment.
Social Media
Follow and message us on social media
Response time: 1-2 business days on social
Get Answers Instantly
Many questions can be answered right away in our self-service resources
Help Center & Docs
Comprehensive guides, tutorials, and troubleshooting articles.
- Getting started guides
- Feature documentation
- Video tutorials
- Best practices
Community Forum
Connect with other CloudGods users, ask questions, and share knowledge.
- Ask the community
- Share solutions
- Feature requests
- Tips and tricks
API Documentation
Technical documentation for developers integrating with CloudGods.
- API reference
- Code examples
- SDKs and libraries
- Webhooks
System Status
Real-time status of CloudGods platform and services.
- Current status
- Incident history
- Subscribe to updates
- 99.9% uptime
Frequently Asked Questions
How quickly will I get a response?
Sales inquiries: Within 2 hours during business hours
Enterprise inquiries: Within 1 hour during business hours
Technical support: Within 24 hours (Premium), <1 hour for critical issues (Enterprise)
General questions: Within 4 hours during business hours
Business hours: Monday-Friday, 9am-5pm EST
I'm already a customer and need technical support. What should I do?
Current customers should:
- First, check our Help Center for instant answers
- For urgent issues, email [email protected] with your account details
- Enterprise customers can call our 24/7 support line
- Premium customers receive email support with 24-hour response time
Can I schedule a demo without filling out the form?
Absolutely! You can schedule directly using our calendar: Book a demo. Or email [email protected] to set up a time.
Do you offer phone support?
Phone support is available for Enterprise customers 24/7. Premium customers can request a callback during business hours. Basic (free) plan includes community support only.
How do I report a security issue?
Security issues should be reported immediately to [email protected]. We take security seriously and respond to vulnerability reports within 24 hours.
I have a billing question. Who should I contact?
For billing questions, email [email protected] or use the contact form and select "Billing Question". We'll respond within 4 hours.
Security & Responsible Disclosure
We take security seriously. If you've discovered a security vulnerability in CloudGods, please report it responsibly.
Security Contact
[email protected]PGP Key
Download public keyWhat to include:
- Detailed description of the vulnerability
- Steps to reproduce
- Potential impact
- Your contact information (optional for bounty)
We commit to:
- Acknowledge receipt within 24 hours
- Keep you updated on our investigation
- Credit you in our security acknowledgments (if desired)
- Reward eligible vulnerabilities through our bug bounty program
Please do not publicly disclose the issue until we've had a chance to address it.
Ready to Get Started?
Don't need to talk first? Jump right in with a free trial.